Passenger briefings before flight…
If you’re not spending the time to give your passengers a safety briefing before each flight, start doing so. Here’s a perfect example of why this is so important:
Mother saves daughter from submerged plane
http://www.thebostonchannel.com/news/13920619/detail.html
The pilot provided specific instructions about how to exit the plane in the event of an emergency during his pre-flight checklist. This information is credited for saving four lives in this tragic landing accident (the pilot was killed).
